Sirius Radio Impresses Us With its Customer Service

One of the mixed joys of being tech people is being called upon to help other people with their technical problems. So, when a family member returned from a long vacation to discover that their Sirius Satellite Radio in their automobile was not working, telling them to call, they asked us to take over.

We had called while they were away to negotiate their contract renewal. The first year came free with the car, and when it was time to sign an extension and actually give Sirius money, we spoke to them, analyzing their usage, and determined how to save them a little money by eliminating channels they weren’t even using. Ala Carte is a wonderful thing(we wish our cable company would see that).

We weren’t sure how long the thing had been disconnected from the service, due to the vacation. When we called, after a technical support technician had us sitting in the car, we discovered the identification number the radio unit displayed didn’t match up with the one they had on file.

And then we remembered that the dealership had taken the car in that summer because of a stuck CD in the slot-loading CD player on the same radio unit. They must have swapped out the unit. But if they did, how did the radio continue to work for months after that?

Ultimately, they promised to transfer the renewal to the new radio that we didn’t know we had, and for our inconvenience, which we also didn’t know we had from them, an extra year of service. Since they technically did nothing wrong, we’re impressed they did something like this. Although, considering the reports of their financial situation, they may need the money.

This extra year may cause us to consider additional radios and services. Certainly, we have a better view of the company than we did before. Now, if they could only get something for us to watch on their Backseat TV service.

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